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Client Support Specialist

3 months ago


York, York City, United Kingdom One Bright Full time

Position Overview:

As a Client Support Specialist at Onebright, you will play a crucial role in enhancing the mental health experiences of our clients. Your responsibilities will include managing both incoming and outgoing communications, ensuring effective case management, and providing essential administrative assistance.

Key Responsibilities:

  • Engage with clients through phone calls to address their needs and concerns.
  • Facilitate proactive case management to support client journeys.
  • Offer administrative support to both clients and therapists, ensuring smooth operations.

Qualifications:

  • At least 1 year of experience in a customer service role.
  • Proficient in using Microsoft Office applications.
  • Willingness to travel to the Head Office on a regular basis.
  • Experience with case management software is preferred.

About Onebright:

With over three decades of expertise in mental health solutions, Onebright is committed to delivering comprehensive services through a diverse group of professionals. We focus on providing support across various aspects of mental health, emphasizing integrity and compassion in every interaction.

Employee Benefits:

  • Access to an Employee Assistance Program.
  • Participation in a Private Company Pension scheme.
  • Provision of a technology package to support remote work.
  • Flexible hybrid working arrangements.

Additional Information:

  • Onebright adheres to 'safer recruitment' practices, including background checks.
  • We are committed to equal opportunities for all candidates.
  • Legal eligibility to work in the UK is a requirement.
  • For more information, please reach out to our Recruitment Team.