Aviation Liaison Specialist

10 hours ago

Luton, Luton, United Kingdom AJ Walter Aviation Full time
About the Role

We are seeking a highly skilled and experienced Aviation Liaison Specialist to join our team at AJ Walter Aviation. As an Onsite Representative, you will be responsible for building and maintaining strong relationships with our clients, ensuring seamless service delivery and high client satisfaction.

Key Responsibilities
  • Represent AJW in easyJet HQ, Luton for all day-to-day engineering and maintenance matters.
  • Serve as the primary point of contact within EasyJet's organization for all service-related issues.
  • Liaise with internal A J Walter Aviation Ltd departments to ensure EasyJet receives top-tier service.
  • Proactively engage with relevant departments to ensure all contractual obligations are met.
  • Collaborate with easyJet teams to ensure their compliance with contractual agreements and minimize additional charges.
  • Define, manage, and monitor operational KPIs to ensure both A J Walter Aviation Ltd and easyJet are meeting contractual service levels.
  • Use KPIs to drive performance and improvements within the PBH and Customer Service teams.
  • Promote a culture of continuous improvement through innovation, research, and learning.
  • Maintain high-quality service for both internal and external stakeholders.
  • Support the coordination and successful delivery of easyJet's pre-load spares requirements.
  • Assist the AJW Accounts Department to ensure easyJet meets its payment obligations.
Requirements
  • Airline/Aviation Experience: Prior experience in the airline or aviation industry is a must.
  • Client Relationship Management: Ability to build and maintain strong relationships with clients.
  • Communication Skills: Exceptional verbal and written communication skills.
  • Problem-Solving: Ability to quickly assess and resolve client issues.
  • Organizational Skills: Strong ability to manage multiple client teams.
  • Industry Knowledge: In-depth knowledge of the airline or aviation sector.
  • On-Site Presence: Willingness to work at client site.
  • Team Collaboration: Ability to work closely with internal and client teams.
What We Offer

We offer a competitive salary, a monthly team fun budget, support for community causes, and a stunning work environment at our state-of-the-art HQ. Relocation support packages are available for those who need to move to the area. We also offer an inclusive recruitment process and promote diversity and equal opportunities. A DBS background check may be required for successful candidates.

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