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Customer Service Manager

2 months ago


Northampton, Northamptonshire, United Kingdom Path Recruitment Full time
Customer Service Manager Opportunity

Path Recruitment is seeking an experienced Customer Service Manager to join our team. As a key member of our team, you will be responsible for managing a small team of hire controllers, handling customer site enquiries, and arranging the on and off hire of machinery.

Key Responsibilities:
  • Manage a small team of hire controllers and be involved in equipment sales and hires.
  • Deal with customer site enquiries over the phone and via email, arranging the on and off hire of machinery.
  • Cover for the manager and senior team, ensuring all tasks and functions run as normal.
  • Chase up all quotes or enquiries to maximise business and gain any additional hire opportunities.
Requirements:
  • Previous experience working as an Office Manager, Office Supervisor, Office Team Leader, Hire Manager, or similar.
  • Knowledge of the hire industry, including Heavy Plant, Accommodation Hire, Vehicle Hire, Generator Hire, HVAC, Powered Access, Tools, or Plant Hire.
  • Strong communication and leadership skills.
What We Offer:
  • A friendly working environment with no weekend work.
  • Salary up to £34k DOE.
  • Bonus Scheme.
  • Friendly working environment.
  • Up to 25 days holiday + bank holidays.
  • Pension Scheme.
  • Career progression.
  • Healthcare Scheme.