Customer Service Representative
4 weeks ago
Job Summary
The Customer Services Coordinator will provide exceptional service to our customers throughout the customer journey. This role requires effective communication and problem-solving skills to manage customer expectations and achieve satisfaction.
Key Responsibilities
- Act as the primary point of contact for customers, responding to queries and concerns in a timely and professional manner.
- Work within established guidelines and standards to ensure accurate and efficient service delivery.
- Maintain accurate customer records and communicate effectively with customers through various channels.
- Manage customer expectations by clearly explaining situations, next steps, and potential outcomes.
- Take ownership of customer queries, resolving routine issues independently and escalating complex matters to senior colleagues.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
About Redrow
Redrow is a leading homebuilder with a proud reputation for quality and customer service. We're committed to promoting equality, diversity, and inclusion, and to supporting the physical, emotional, and financial wellbeing of our employees and subcontractors.
We believe in investing in our people to help them grow and develop, and we offer a range of wellbeing programs and initiatives to support their personal and professional goals.
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