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Luggage Porter
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Job Summary:
The Landmark London Hotel is seeking a skilled and enthusiastic Luggage Porter to join our Concierge Team. As a key member of our team, you will be responsible for delivering exceptional guest service, ensuring seamless luggage handling, and providing a warm welcome to our guests.
Key Responsibilities:
- Deliver luggage to guests in a timely and efficient manner, adhering to our high standards of quality and service.
- Assist departing guests with their luggage and transportation arrangements, providing a personalized and courteous service.
- Support the Concierge Team by answering guest inquiries, providing information, and resolving any issues that may arise.
- Notify the Concierge Team of any guest problems or complaints, ensuring prompt attention and resolution.
- Provide directions and general information to guests, showcasing your knowledge of our hotel services and amenities.
Requirements:
- Previous experience in a similar role, preferably in a luxury hotel environment.
- Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Physical stamina to handle luggage and work on your feet for extended periods.
What We Offer:
- A competitive salary and service charge.
- A comprehensive benefits package, including pension, private medical insurance, and employee assistance program.
- Opportunities for career development and growth within our hotel.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
About Us:
The Landmark London Hotel is a 5-star luxury hotel located in the heart of London. We are proud to be a member of the Leading Hotels of the World and have received numerous awards and accolades for our exceptional service and amenities. We are committed to providing a warm and welcoming experience for our guests, and we are seeking like-minded individuals to join our team.
