Customer Service Representative

2 weeks ago

Leamington Spa, Warwickshire, United Kingdom Calor Gas Limited Full time
About the Role

We are seeking a highly skilled Customer Care Executive to join our team at Calor Gas Limited. As a key member of our Complaints Team, you will play a pivotal role in delivering exceptional support and service to our customers, addressing escalations beyond the Customer Service team's remit.

This role involves managing complaints with professionalism and efficiency, driving improvements in customer experience, and supporting continuous improvement efforts. You will work closely with Service Managers, Team Leaders, and cross-functional teams such as Legal, Compliance, and Data Protection to ensure customer issues are resolved promptly.

Key Responsibilities
  • Complaint Analysis and Management: Conduct day-to-day analysis of newly received complaints, ensuring they are logged and managed within response deadlines.
  • Customer Support and Guidance: Provide guidance, reassurance, and support to customers raising escalated complaints, many of whom may be distressed or frustrated.
  • Complaint Investigations: Ensure complaint investigations are thorough, including gathering all relevant evidence and documentation.
  • Process Improvement: Work alongside teams to review and improve complaint handling processes and policies, collaborating with the Data Privacy and Compliance teams.
  • Reporting and Insights: Produce regular reports on complaint trends and statuses, providing insights to management for continuous improvement.
  • CRM Management: Accurately update CRM systems, ensuring all complaint cases are documented with detailed, up-to-date notes.
  • Interdepartmental Liaison: Act as a liaison between departments to ensure smooth communication and closure of complaint cases.
  • Meeting and Communication: Attend and conduct meetings, both on and off-site, to support complaint resolution.
  • Social Media Monitoring: Proactively monitor and respond to social media complaints across multiple platforms, maintaining our brand's reputation.
Key Skills and Requirements
  • Education: Educated to GCSE level or equivalent.
  • Experience: Previous experience in complaints handling, compliance, or customer service.
  • Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Communication and Interpersonal Skills: Strong communication skills, with the ability to manage difficult conversations with tact and empathy.
  • Organizational and Administrative Skills: Excellent organizational and administrative skills, able to manage multiple cases with strict deadlines.
  • Additional Requirements: Experience in complaints management and handling social media escalations would be advantageous. Knowledge of customer satisfaction surveys and CRM systems is a plus.
  • Teamwork and Adaptability: Ability to work both independently and as part of a team.
Work Arrangements

This is a hybrid role, requiring 3 days per week in the office at Stoney Stanton or our Head Office based in Tachbrook Park Warwick, and 2 days working from home.

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Adecco Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a skilled Customer Service Representative to join our team at Adecco. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support across various communication channels.Key ResponsibilitiesProvide outstanding customer...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Adecco Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a skilled Customer Service Representative to join our team at Adecco. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support across various communication channels.Key ResponsibilitiesProvide outstanding customer...

  • Customer Service Representative

    4 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Nuffield Health Full time

    Customer Service RepresentativeNuffield Health Warwickshire Hospital | Customer Service | Full time | Permanent Salary - Up to £23,419.00 depending on experience37.5 hours per week Nuffield Health is a leading healthcare organisation in Britain. As a Customer Service Representative in our Warwickshire Hospital, you will play a vital role in delivering...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Pertemps Contracts Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Pertemps Contracts. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inbound calls, and resolving customer inquiries in a timely and professional manner.Key...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Pertemps Contracts Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Pertemps Contracts. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inbound calls, and resolving customer inquiries in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Eurest Full time

    About EurestEurest is a leading provider of workplace catering services, operating in over 700 workspaces every day. Our mission is to deliver exceptional customer experiences and provide healthy, sustainable food options that fuel employees throughout the day.Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to...

  • Customer Service Representative

    6 days ago

    Leamington Spa, Warwickshire, United Kingdom Adecco Full time

    About Our ClientAdecco is a leading provider of recruitment and workforce solutions, dedicated to delivering exceptional service to our clients and candidates.About The JobWe are seeking a skilled and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service,...

  • Customer Service Representative

    6 days ago

    Leamington Spa, Warwickshire, United Kingdom Adecco Full time

    About Our ClientAdecco is a leading provider of recruitment and workforce solutions, dedicated to delivering exceptional service to our clients and candidates.About The JobWe are seeking a skilled and enthusiastic Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing excellent customer service,...

  • Customer Service Representative

    1 week ago

    Leamington Spa, Warwickshire, United Kingdom Adecco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Agent to join our team at Adecco. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels.Key ResponsibilitiesProvide outstanding customer service via various communication...

  • Customer Service Representative

    1 week ago

    Leamington Spa, Warwickshire, United Kingdom Adecco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Agent to join our team at Adecco. As a Customer Service Agent, you will be responsible for providing excellent customer service, administration, and general support across various communication channels.Key ResponsibilitiesProvide outstanding customer service via various communication...

  • Customer Service Representative

    3 hours ago

    Leamington Spa, Warwickshire, United Kingdom Eurest Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Eurest. As a key member of our team, you will play a vital role in delivering exceptional customer experiences for our clients and customers.Key ResponsibilitiesPrepare and present high-quality food that meets our clients' expectationsCreate...

  • Customer Service Representative

    6 hours ago

    Leamington Spa, Warwickshire, United Kingdom Eurest Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Assistant to join our team at Eurest. As a key member of our team, you will play a vital role in delivering exceptional customer experiences for our clients and customers.Key ResponsibilitiesPrepare and present high-quality food that meets our clients' expectationsCreate...

  • Customer Service Representative

    3 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Adecco Full time

    About Our Client:Adecco is a leading employment agency and employment business, providing exceptional solutions to their clients in the customer service industry. They are committed to delivering top-notch support and ensuring customer satisfaction at all times. With a dynamic and inclusive work environment, they foster professional growth and offer exciting...

  • Customer Service Representative

    3 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Adecco Full time

    About Our Client:Adecco is a leading employment agency and employment business, providing exceptional solutions to their clients in the customer service industry. They are committed to delivering top-notch support and ensuring customer satisfaction at all times. With a dynamic and inclusive work environment, they foster professional growth and offer exciting...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Orbit Group Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our schemes in Leamington Spa.As a key member of our team, you will be responsible for providing excellent service to our older and vulnerable customer base, ensuring a safe and welcoming environment for...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Orbit Group Full time

    **About the Role**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our schemes in Leamington Spa.As a key member of our team, you will be responsible for providing excellent service to our older and vulnerable customer base, ensuring a safe and welcoming environment for...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Pertemps Full time

    Job Title: AdministratorJob Type: TemporaryPay Rate: £12.18 per hourDuration: 4 weeksCompany: Pertemps Recruitment Partnership LtdLocation: RemoteAbout the Role:We are seeking an experienced Customer Service Representative to join our team as an Administrator. The successful candidate will be responsible for answering a high volume of inbound calls, taking...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Pertemps Full time

    Job Title: AdministratorJob Type: TemporaryPay Rate: £12.18 per hourDuration: 4 weeksCompany: Pertemps Recruitment Partnership LtdLocation: RemoteAbout the Role:We are seeking an experienced Customer Service Representative to join our team as an Administrator. The successful candidate will be responsible for answering a high volume of inbound calls, taking...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Warwickshire County Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Market Hall Museum and Market Hall Café. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our visitors.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Leamington Spa, Warwickshire, United Kingdom Warwickshire County Council Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Market Hall Museum and Market Hall Café. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our visitors.Key ResponsibilitiesProvide...