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IT Support Specialist

2 months ago

Sidcup, Greater London, United Kingdom Michael Page (UK) Full time
Job Description

Opportunity to apply knowledge of IT and develop skillset in a dynamic environment.

About Our Client

A leading chartered accountants firm in South-East London providing specialized advising to private and business clients.

Key Responsibilities

  • Provide internal helpdesk support for all software and hardware queries from users
  • Installation and distribution of software and operating system updates
  • Setting up and configuration of new desktops and laptops
  • Setting up new users and completion of leaver administration in accordance with HR requirements
  • Carrying out daily and periodical network and desktop housekeeping checks and maintenance
  • Investigate and diagnose technical issues referring them as necessary to external IT Provider
  • Assist in origination of new system and process documentation and ongoing upkeep of the same
  • Assist the IT Manager in maintaining a very high level of security with the IT systems and protection against cyber crime
  • Assist the IT Manager with the training of staff on IT software and technical matters
  • Provide ad hoc support and advice to clients, as directed
  • Undertake specific projects in line with IT strategic objectives
  • Assist with ensuring that systems are fully compliant with the General Data Protection Regulation (GDPR)

Requirements

  • Knowledge of specialized accounting / taxation and related software
  • Ensures expert knowledge of both in-house IT systems and software and also good understanding of alternatives
  • Knowledge of the Avaya IP phone system and multi-function devices
  • Knowledge of Mimecast messaging and document management system
  • Actively keeping up to date with emerging technology

What We Offer

  • 25 days leave plus BH
  • Early finish Fridays
  • Employee Assistance
  • Pension
  • Life Assurance
  • Staff Loans
  • Bonus Scheme
  • Commission
  • Professional Qualification
  • Eye Test
  • Cycle to work