Volunteer Engagement Manager

3 weeks ago

London, Greater London, United Kingdom GamCare Full time £29,041

Position Title:
Volunteer Engagement Manager

Work Arrangement:
Remote work with occasional in-office meetings

Compensation:
Competitive salary based on location

Employment Type:
Permanent, Full-time
Working Hours: 35 Hours per week

About Our Organization:

Established in 1997, GamCare is a premier organization dedicated to providing information, guidance, and assistance to individuals impacted by gambling-related issues.

We manage the National Gambling Helpline, offer treatment for those affected by gambling, promote awareness of safer gambling practices, and advocate for effective strategies within the gambling sector.


Role Overview:

Are you committed to positively impacting the lives of others and enthusiastic about volunteer support? Join GamCare as a Volunteer Engagement Manager, where you will be instrumental in the recruitment, training, and ongoing support of our Online Support Volunteers.

In this vibrant role, you will ensure that volunteers receive the necessary guidance, support, and development opportunities while contributing to the delivery of our innovative Online Peer Support Service.

This is an exciting opportunity to be part of GamCare's Remote Services Team, as we aim to enhance volunteer engagement and experiences.



Key Duties:

  • Recruit, onboard, and train volunteers to provide support through various online platforms, including forums and chatrooms.
  • Develop and implement processes to safeguard both service users and volunteers, conduct assessment calls, and provide necessary interventions to ensure safety and well-being.
  • Collaborate with internal and external stakeholders to ensure services are co-produced, evidence-based, and tailored to meet user needs.
  • Facilitate regular check-ins, group supervisions, development days, and debriefs with volunteers to promote their well-being and integration into the broader Online Services.
  • Oversee weekly moderation of chatroom and forum spaces, ensuring high standards of quality assurance and promptly addressing any system issues.
  • Meet organizational performance indicators, support initiatives to recognize and retain volunteers, and contribute to the ongoing evaluation and enhancement of services and volunteer opportunities.

Candidate Profile:

  • The ideal candidate will possess strong collaboration and communication skills to foster effective working relationships with service users, volunteers, and colleagues within the Remote Services Team and across the organization.
  • Demonstrable experience in volunteer support or management, including recruitment, training, onboarding, and ongoing support of volunteers is essential.
  • Experience and confidence in addressing safeguarding concerns when engaging with service users are required.

Benefits Offered:
  • Generous annual leave entitlement, including bank holidays, which increases with service.
  • A robust Pension Scheme with employer contributions.
  • Discretionary sick pay from the start of employment.
  • Access to an Employee Assistance Programme for 24-hour support.

GamCare is dedicated to providing exceptional support to individuals affected by gambling-related issues and encourages applications from candidates with lived experience.

GamCare is an equal opportunity employer and does not discriminate based on race, religion, gender, age, sexuality, gender identity, or physical ability.

We are only able to facilitate visa sponsorship in very limited circumstances, so candidates without the right to work in the UK need not apply.

Candidates with relevant experience or job titles such as Senior Support Worker, Care Manager, Support Provision Supervisor, and others may also be considered for this role.

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