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Community Engagement Volunteer Coordinator
2 months ago
Octavia is committed to enhancing the involvement of volunteers in our community initiatives over the coming years. This position will primarily concentrate on our charity shop volunteer program, with opportunities to expand support to additional initiatives in the future.
As a vital member of our dedicated team, you will be responsible for the recruitment, development, recognition, and retention of volunteers, while also assisting shop staff with volunteer oversight. Your role will involve supporting volunteers in our charity shops and identifying further volunteering opportunities across various projects. You will embody Octavia's values and mission, ensuring that your actions reflect our commitment to community service. More details about our mission and values can be found on the Octavia Foundation website.
Key Responsibilities
- Engage in volunteer recruitment, development, retention, and project management, including corporate volunteer events.
- Implement aspects of our community strategy to achieve ambitious goals for increasing volunteer numbers and enhancing the volunteer experience.
- Collaborate with a small team to achieve these objectives.
- Promote Octavia as a leading organization that values volunteering.
- Ensure adherence to best practices in volunteering and stay informed about relevant legislation and policies.
Volunteer Recruitment:
- Execute our recruitment plan to ensure we meet our volunteer targets.
- Take necessary actions if targets are not met.
- Utilize diverse methods to attract a varied group of volunteers, coordinating with Octavia's communications team to effectively use our brand and marketing channels.
- Maintain the high standard of service expected by Octavia at all times.
- Implement our volunteering policy.
- Develop additional volunteering opportunities.
- Establish and implement volunteer role descriptions.
- Advertise, interview, and select volunteers.
- Conduct reference checks and DBS checks as necessary.
- Recruit volunteers from diverse backgrounds, promoting equality and diversity.
- Collaborate with voluntary and corporate organizations to enhance volunteer engagement.
- Place volunteers in suitable roles based on their availability, skills, and expertise.
- Organize and deliver training for volunteers on relevant policies and issues.
Volunteer Recognition and Retention:
- Implement our policy on recognizing and retaining volunteers.
- Assist in organizing the annual volunteer awards.
- Facilitate additional recognition and retention opportunities.
- Help organize events and activities for volunteer recognition and retention.
- Promote the concept of volunteering within Octavia and externally as needed.
Volunteer Management:
- Act as the primary contact for volunteers, including those in shops.
- Address any volunteer-related issues promptly, collaborating with colleagues and volunteers in accordance with our policies.
- Maintain accurate records and reports on volunteer targets.
- Regularly communicate with volunteers and provide support as needed.
- Gather feedback from volunteers and conduct satisfaction surveys.
- Ensure compliance with all of Octavia's policies by volunteers.
- Provide coaching to volunteers as required.
Requirements
We have identified the following essential requirements for this role:
Experience
- Prior volunteering experience.
- Experience in project implementation.
- Proven track record of meeting targets.
- Experience working with volunteers.
- Familiarity with case management systems.
Knowledge/Skills
- Understanding of volunteering in charity retail.
- Strong teamwork abilities.
- Excellent customer service skills.
- Effective communication and relationship-building skills, capable of engaging with individuals from diverse backgrounds.
- Good commercial awareness.
- Able to thrive under pressure.
- Strong organizational skills.
- Ability to work independently, solve problems, and make informed decisions.
- Knowledge of Octavia's mission and objectives.
Benefits
This role offers a competitive salary of £33,457, along with a pension contribution of up to 10%.
At Octavia, we strive to foster an inclusive culture that supports and celebrates the diverse voices of our employees. We welcome applications from all sections of the community.