Customer Service Representative

4 days ago


Chinnor, Oxfordshire, United Kingdom Huntress Full time
Job Title: Customer Service Advisor - Permanent (Full time)

Salary: £24,000 Per Annum - plus performance-related bonus

Huntress is seeking a Customer Service Advisor to join their team on a Permanent basis. The successful candidate will provide first line support, inbound enquiry handling and maintaining the CRM database.

Key Responsibilities:
  • Customer Support: Taking inbound customer service calls and providing advice and guidance to the caller based on the nature of their enquiry.
  • Case Management: Creating a case file for each new care enquiry and maintaining case notes on the CRM software.
  • Communication: Liaising with the Senior Leadership team to facilitate visits and assessments for potential clients and gathering feedback from families on their experience of the care service.
  • Problem Solving: Remaining on hand and in touch with families throughout their journey and providing support when required.
  • Market Research: Participating in ad-hoc market research projects.
Requirements:
  • Empathy and Caring: An empathetic and caring individual with strong communication skills.
  • Telephone Skills: Confident in speaking with people over the telephone.
  • Multi-Tasking: Ability to manage multiple tasks at the same time and solve problems when they occur.
  • Availability: Ability to work 1 weekend in 4 with two days off in the week.
  • Team Player: Comfortable with our office dogs and happy to commute to our office.
Benefits:
  • Free Parking: Free on-site parking.
  • Social Activities: Monthly social activities paid for by the company.
  • Career Progression: Career progression fully supported.
  • Incentives: Incentive & commission schemes based on quality & output.


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