Customer Care Advisor

3 months ago

Chinnor, United Kingdom Huntress Full time

Job Title: Customer Service Advisor - Permanent (Full time)

Salary: £23,320 Per Annum - plus performance-related bonus
Our client based in Chinnor are seeking a Customer Service Advisor to join their team on a Permanent basis. The successful candidate will provide first line support, inbound enquiry handling and maintaining the CRM database. If you are an empathetic and caring individual, with strong communication skills, then we would love to hear from you

Duties:

Taking inbound customer service calls
Providing advice and guidance to the caller based on the nature of their enquiry
Creating a case file for each new care enquiry
Liaising with the Senior Leadership team to facilitate visits and assessments for potential clients
Gathering feedback from families on their experience of the care service and communicating this with all stakeholders
Remaining on hand and in touch with families throughout their journey and providing support when required
Maintaining case notes on the CRM software
Ad-hoc market research projects
Office-based team role with daily KPIs and SLA targets to achieve
Experience Required:

An empathetic and caring individual
Confident in speaking with people over the telephone
Ability to manage multiple tasks at the same time and solve problems when they occur
Good communication skills, both written and verbally
Ability to work 1 weekend in 4 (with two days off in the week)
Comfortable with our office dogs
Happy to commute to our office based in ChinnorBenefits:

Free on-site parking
Monthly social activities paid for by the company
Career progression fully supported
Incentive & commission schemes based on quality & outputHours: Open Monday to Sunday shift hours 8am to 7pm reduced weekend hours and time off in lieu, Office Based

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role

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