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IT Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom EA First Full time £28,000 - £35,000
IT First Line Support Specialist

EA First is seeking an IT First Line Support Specialist to join their team in Birmingham. As a key member of the IT department, you will be responsible for delivering top-tier IT services to clients.

The ideal candidate will have proven experience in a first-line IT support role and strong knowledge of Windows operating systems and Microsoft Office Suite. You will be customer-focused and dedicated to providing high-quality support.

Key Responsibilities:
  • Provide first-line technical support to internal staff and external clients.
  • Efficiently diagnose and resolve hardware and software issues.
  • Log and manage support tickets via the helpdesk system.
  • Assist with the setup and configuration of desktops, laptops, and IT equipment.
  • Offer user guidance and training on IT best practices.
  • Escalate complex issues to second-line support as needed.
  • Maintain accurate records of IT assets and user accounts.

EA First is a leading handler of fresh produce in the UK, and this role offers a unique opportunity to work with a dynamic team and contribute to the delivery of exceptional IT services.