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IT Support Specialist

2 months ago

Chester, Cheshire, United Kingdom Service Care Solutions Full time
Job Title: End User Deployment Engineer

Service Care Solutions is seeking a skilled IT professional to join our team as an End User Deployment Engineer. As a key member of our End User Computing team, you will be responsible for supporting and managing the IT infrastructure of our clients.

Key Responsibilities:
  • IT Support and Management: Provide day-to-day IT support for End User Computing, ensuring effective and timely resolution of incidents and requests.
  • Troubleshooting and Administration: Perform troubleshooting, support, and administration of Windows operating systems, Active Directory, and other relevant tools and platforms.
  • Equipment Management: Manage IT equipment and components, including peripherals, laptops, tablets, and mobile devices across various operating systems (Windows 10/11, iOS, and Android).
  • Service Level Agreements: Adhere to service level agreements and utilize ticket handling tools such as Service Now.
  • Customer Service: Provide excellent customer service with strong communication skills, both written and verbal, and demonstrate adaptability and empathy in both remote and face-to-face interactions.
  • Travel: Travel across the borough to support various sites, requiring a full manual driver's license.
Requirements:
  • Experience: Minimum of 12 months experience in delivering IT support within an End User Computing or IT Support team.
  • Technical Skills: Technical proficiency with IT equipment and components, including peripherals, laptops, tablets, and mobile devices across multiple platforms.
  • Windows Operating Systems: Experience in troubleshooting and administering Windows operating systems, Active Directory, Intune Autopilot, and SCCM.
  • Service Level Agreements: Proven ability to work with service level agreements and ticket handling systems such as Service Now.
  • Customer Service: Strong customer service skills with effective communication and problem-solving abilities.
  • Driver's License: Full Manual Driver's License for supporting various LBE sites across the borough.