Content Creator for National Grid

1 week ago

Leamington Spa, Warwickshire, United Kingdom National Grid Full time

Job Summary

We are seeking a highly skilled Customer Content Specialist to join our team at National Grid. As a key member of our Customer Connections department, you will be responsible for creating high-quality external content that supports engagement, promotes success stories, and provides clarity around our customer connections and day-to-day activities.

Key Responsibilities

  • Work closely with colleagues across National Grid to develop and implement content strategies that align with our customer strategy and brand image.
  • Own the rolling 12-month topic content plan to support our Electricity Transmission (ET) Customer Connections engagement plan.
  • Be a subject matter expert on content and channels in support of colleagues across Customer Connections.
  • Copywrite and/or proof-read externally-facing materials for a range of topics across Customer Connections and for a range of channels.
  • Presentations for webinars, workshops, etc
  • Reports and consultations for external publication
  • Digital content for web (working with the Group Strategy Digital team)
  • Social media content (working with the Group Strategy Digital team)
  • Online surveys (working with the Group Strategy Digital team)

Requirements

  • Experience of working with third-party agencies.
  • Ideally, experience in managing web content management systems (CMS) and research surveys (although support will be provided)

What We Offer

  • Annual Performance Based Bonus
  • 26 days annual leave plus eight statutory days, and the option to buy additional or sell holiday days.
  • Generous contributory pension scheme – we will double-match your contribution to a maximum company contribution of 12%.
  • Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave – so long as it's relevant to your role.
  • Access to several flexible benefits such as a share incentive plan, Private Medical insurance, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
  • Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
  • Access to numerous apps which support health, fitness and wellbeing.

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