Expert Community Relations Specialist

3 days ago

Leamington Spa, Warwickshire, United Kingdom National Grid plc Full time
About the Role

We are seeking an experienced Expert Community Relations Specialist to join our team at National Grid plc. As a key member of our External Affairs team, you will play a critical role in supporting consultation, communication, and engagement activities on electricity transmission network reinforcement projects.

Key Responsibilities:

  • Develop strong working relationships with project teams to understand their community relations requirements, including supporting projects from conception through the consents phase and into construction.
  • Develop community relations and stakeholder engagement scopes for infrastructure projects and appoint, and manage community relations agencies in line with agreed processes.
  • Review, challenge, and sign off stakeholder engagement and community relations plans/strategies against project communications objectives and ensure alignment with National Grid's wider business priorities.
  • Support/oversee the delivery of those plans and strategies to ensure consistent, efficient, and effective stakeholder engagement/community relations across a broad portfolio of infrastructure projects during the development/consenting phase of a scheme through to construction.
  • Sign off of community materials on projects ensuring they are on message and in line with National Grid's preferred house style.
  • Manage the community relations agencies' performance on projects within your portfolio, including finances.
  • Establish an effective network across other National Grid teams (media, consents, brand, digital, public affairs) to support the delivery of project stakeholder engagement and community relations plans.
  • Represent National Grid at stakeholder engagement events and local community events.
  • Work with the External Affairs Manager, the Media team, and Public Affairs function to help coordinate responses to media and wider external stakeholder queries, project updates to internal audiences, community relations briefings for wider external stakeholders, resolutions, and responses to complaints.
  • Ensure project teams are aware of corporate-level issues that could influence project communications' activities.
  • Promote National Grid's regional socio-economic initiatives and project-based community grant programme as part of the project stakeholder engagement and community relations strategies.
  • Work with community relations agencies to manage complaints/queries on projects ensuring responses are issued in line with KPIs and formally logged as per National Grid processes and systems, escalating any high-level complaints as appropriate.

Requirements:

  • Good networking and relationship management skills.
  • Experience of effectively managing relationships and delivering outcomes through contractors and suppliers.
  • Proven track record in developing and delivering stakeholder engagement communications strategies and preparing effective communications material for print, broadcast, and social media, including web content.
  • An understanding of the external environment in which National Grid construction projects are carried out.
  • A good understanding of the transmission and construction business as well as the planning process would be an advantage.

What We Offer:

  • A competitive salary between £46,415 - £58,760 dependent on capability.
  • As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
  • You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines, and matched charity giving to name a few.

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