Ethics and Compliance Specialist

3 days ago


Leamington Spa, Warwickshire, United Kingdom Hays Specialist Recruitment Limited Full time
Your New Role

As an Oracle HCM Specialist with Hays Specialist Recruitment Limited, you will be part of a team responsible for the maintenance and support of Electronic Staff Records (ESR) in a hybrid work environment. You will work 2 days on-site in a Warwick-based office.

Key Responsibilities
  1. Provide expert-level support for Oracle HCM systems, including Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, and Oracle BI.
  2. Utilize problem-solving, investigative, and analytical skills to resolve complex issues and improve system performance.
  3. Collaborate with the application support team to ensure seamless system operation and user satisfaction.
  4. Develop and maintain expertise in querying, manipulating, and configuring SQL to optimize system performance.
  5. Manage service requests, incidents, and problems using a help desk system, adhering to service level agreements (SLAs) and operating level agreements (OLAs).
  6. Establish and maintain strong relationships with clients and project teams through effective communication and negotiation skills.
  7. Provide sensitive and politically aware responses to issues, ensuring customer satisfaction and loyalty.
  8. Negotiate and persuade stakeholders at all levels to achieve desired outcomes.
  9. Work collaboratively with colleagues and stakeholders to drive business objectives and improve system performance.
Nice to Have Skills
  1. Familiarity with the ITIL framework and its application in IT service management.
  2. Knowledge of UK Payroll Legislation and its implications for HR systems.
  3. Experience working in the healthcare sector, with a focus on HR systems and processes.
What You'll Get in Return

A competitive daily rate of £450 (inside IR35) for this exciting opportunity.



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