Helpdesk Support Specialist

3 weeks ago

Chester, Cheshire, United Kingdom The Business Connection Group Full time
Helpdesk Administrator Job Description

We are seeking a highly organized and customer-focused Helpdesk Administrator to join our team at The Business Connection Group. As a Helpdesk Administrator, you will be the first point of contact for customers and will be responsible for providing exceptional support and resolving issues in a timely and efficient manner.

Key Responsibilities:
  • Process and record customer enquiries from multiple sources
  • Provide first-class customer service and support via phone, email, and other communication channels
  • Determine responsibility for repair issues and advise customers accordingly
  • Liaise with contractors to provide updates on estimated work commencement dates and ensure all parties are informed
  • Confirm completion of works with contractors and process recharges when required
  • Determine the correct accounting code when processing orders to maintain budget levels
  • Obtain relevant authorisations and communicate with internal departments to maintain inventories
  • Assist in driving contractor performance through feedback on time, cost, and quality assessments
  • Provide general support to the Statutory Compliance Department as required at peak times or absence cover
  • Log and follow through on support required with insurance claims, liaising with stakeholders, contractors, and insurance companies
Requirements:
  • Customer service and telephony experience essential
  • Excel and Outlook skills (including inbox management) essential
  • High degree of accuracy and attention to detail
  • Great organisational skills and ability to prioritise and work to tight timescales
  • Excellent communication skills, both written and verbal
  • Flexibility to cover other departmental tasks or assist as required
  • Good team player
  • Able to manage difficult conversations
What We Offer:

We offer a competitive salary, performance reviews, and rewards, as well as an exceptional modern, open-plan office working environment. If you are a customer-focused and organised individual with excellent communication skills, we would love to hear from you.

Please note that due to time restrictions, we cannot respond to every applicant. If we haven't contacted you within 48 hours, please assume that you have not been successful for this particular role. However, your details will be kept on file and considered for all future vacancies.

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