Technical Support Specialist
4 weeks ago
Are you skilled at electrical troubleshooting and interested in a challenging role with a global company? We are seeking an experienced Support Engineer/Technician to join our team, providing support for state-of-the-art equipment including digital and flexo printing machinery, packaging and labelling.
This is a great progression move for someone from a machinery engineering background who wants to eliminate travelling from their role.
As a Support Engineer/Technician, you will be responsible for:
- Providing support and advice, troubleshooting customer issues
- Applying an understanding of electrical drawings and mechanics of machinery
- Responding to and managing queries received via the helpdesk
- Planning and preparing the correct parts/equipment and resource needed for repairs
- High customer service skills, taking customer calls and providing timely responses with the ability to stay calm under pressure
Key attributes required:
- Engineering background with the ability to interpret electrical drawings and understand the mechanics of machinery systems
- Previous experience working with print and packaging machinery
- Very good understanding of complex systems and applications
- Fantastic communication and problem solving skills
- Ability to work within a high pressure and demanding environment
If you have the technical expertise and want to take your career to the next level, we want to hear from you.
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