Property Management Coordinator

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Bidwells Full time

Role Overview

We are seeking a dedicated Property Management Coordinator to enhance our dynamic team. This position is integral to our operations, providing essential administrative support to the Property Management division within the Residential Lettings sector. The role encompasses a variety of responsibilities aimed at ensuring the smooth functioning of our property management services.

Working Hours

This is a full-time position, comprising 37 hours per week, typically scheduled from Monday to Friday, 9:00 AM to 5:30 PM, with occasional Saturday shifts from 9:00 AM to 1:00 PM on a rotational basis.

Benefits

In return for your contributions, we offer a competitive salary along with a comprehensive benefits package, including:

  • 25 days of annual leave, increasing with tenure
  • Up to 8% contributory pension scheme
  • Health insurance coverage
  • Discounts on gym memberships
  • A range of voluntary benefits focused on enhancing your overall wellbeing

Key Responsibilities

Your duties will include, but are not limited to:

  • Providing efficient and precise administrative assistance to the Property Managers in managing their property portfolios.
  • Handling incoming phone inquiries related to property management, addressing queries, and directing calls appropriately.
  • Welcoming visitors to the office and managing their inquiries, including those from clients of other teams.
  • Managing email correspondence and incoming mail, including confidential documents, ensuring timely and professional handling.
  • Performing photocopying, scanning, and maintaining electronic filing systems.
  • Coordinating with utility providers and local councils for tenancy transitions.
  • Issuing routine instructions to contractors as directed by Property Managers, such as scheduling monthly safety inspections.
  • Generating regular reports for identity verification and conducting checks as required.
  • Preparing and distributing documents through our CRM system, utilizing mail merge functionalities.
  • Following up on outstanding work with contractors and managing invoices and statements.
  • Arranging additional quotes for significant maintenance or refurbishment projects as specified by the Property Manager.
  • Registering warranties for appliances and scheduling warranty service calls.
  • Maintaining the key control system and managing the signing out of keys to authorized personnel.
  • Participating in team meetings and documenting minutes.

Candidate Requirements

The ideal candidate will possess:

  • Previous experience in an administrative capacity, preferably with exposure to the property sector, although this is not mandatory as comprehensive training will be provided.
  • Proficiency in various computer applications, particularly Microsoft Office, with a willingness to learn new software tools.
  • Familiarity with property management software, such as Reapit, is advantageous.
  • Exceptional verbal and written communication skills.
  • Strong organizational abilities and time management skills, with a capacity to handle multiple tasks simultaneously.
  • A positive demeanor and courteous approach, especially in client interactions.
  • A collaborative mindset, capable of working effectively both independently and as part of a team.

At Bidwells, we are committed to fostering an inclusive culture where every individual can thrive and contribute authentically. We encourage applications from all qualified candidates, regardless of their background or identity.

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