Complaints Resolution Team Leader
1 week ago
Job Title: Complaints Resolution Team Leader
Job Summary:
Red Personnel is seeking a skilled Complaints Resolution Team Leader to join our team. As a Complaints Resolution Team Leader, you will be responsible for leading a team of complaint handlers and ensuring that all complaints are resolved effectively and efficiently.
Key Responsibilities:
- Lead a team of complaint handlers and provide guidance and support as needed.
- Develop and implement effective complaint handling processes and procedures.
- Monitor and analyze complaint data to identify trends and areas for improvement.
- Collaborate with other teams to ensure that complaints are resolved in a timely and effective manner.
- Provide training and development opportunities for team members to enhance their skills and knowledge.
- Ensure that all complaints are handled in accordance with relevant laws and regulations.
- Develop and maintain relationships with stakeholders, including customers, contractors, and other teams.
Requirements:
- Proven experience in leading a team and managing complaint handling processes.
- Excellent communication and interpersonal skills.
- Ability to analyze data and identify trends and areas for improvement.
- Knowledge of relevant laws and regulations related to complaint handling.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth.
- A dynamic and supportive work environment.
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