Complaints Resolution Team Leader

1 week ago


South East London, United Kingdom Red Personnel Full time
Job Description

Job Title: Complaints Resolution Team Leader

Job Summary:

Red Personnel is seeking a skilled Complaints Resolution Team Leader to join our team. As a Complaints Resolution Team Leader, you will be responsible for leading a team of complaint handlers and ensuring that all complaints are resolved effectively and efficiently.

Key Responsibilities:

  • Lead a team of complaint handlers and provide guidance and support as needed.
  • Develop and implement effective complaint handling processes and procedures.
  • Monitor and analyze complaint data to identify trends and areas for improvement.
  • Collaborate with other teams to ensure that complaints are resolved in a timely and effective manner.
  • Provide training and development opportunities for team members to enhance their skills and knowledge.
  • Ensure that all complaints are handled in accordance with relevant laws and regulations.
  • Develop and maintain relationships with stakeholders, including customers, contractors, and other teams.

Requirements:

  • Proven experience in leading a team and managing complaint handling processes.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and identify trends and areas for improvement.
  • Knowledge of relevant laws and regulations related to complaint handling.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.


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