Complaints Resolution Team Lead

1 week ago


East Sheen, Greater London, United Kingdom Red Personnel Full time
Job Description

Job Title: Complaints Resolution Team Leader

Company: Red Personnel

Location: Flexible (Hybrid Working)

Pay Rate: £23.08/hr PAYE, £28.75/hr Umbrella

We are seeking a skilled Complaints Resolution Team Leader to join our team and lead a dedicated team focused on managing complaints at stage one or stage two. This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring their needs are met and their concerns are addressed.

Key Responsibilities:

  • Lead a team of complaints resolution specialists in managing complaints at stage one or stage two.
  • Develop and implement effective strategies to resolve complaints in a timely and satisfactory manner.
  • Collaborate with internal stakeholders to ensure complaints are handled efficiently and effectively.
  • Monitor and analyze complaint trends to identify areas for improvement.
  • Provide training and support to team members to enhance their skills and knowledge.

Requirements:

  • Proven experience in complaints management or a related field.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex information and make informed decisions.
  • Knowledge of relevant laws and regulations.


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