Complaints Resolution Team Lead
1 week ago
Job Title: Complaints Resolution Team Leader
Company: Red Personnel
Location: Flexible (Hybrid Working)
Pay Rate: £23.08/hr PAYE, £28.75/hr Umbrella
We are seeking a skilled Complaints Resolution Team Leader to join our team and lead a dedicated team focused on managing complaints at stage one or stage two. This is an exciting opportunity to make a real difference in delivering a high-quality service for our customers, ensuring their needs are met and their concerns are addressed.
Key Responsibilities:
- Lead a team of complaints resolution specialists in managing complaints at stage one or stage two.
- Develop and implement effective strategies to resolve complaints in a timely and satisfactory manner.
- Collaborate with internal stakeholders to ensure complaints are handled efficiently and effectively.
- Monitor and analyze complaint trends to identify areas for improvement.
- Provide training and support to team members to enhance their skills and knowledge.
Requirements:
- Proven experience in complaints management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze complex information and make informed decisions.
- Knowledge of relevant laws and regulations.
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