Retail Team Lead

4 days ago


East Sheen, Greater London, United Kingdom Co-op Group Full time
About the Role

We are seeking a highly skilled and motivated Retail Team Lead to join our team at Co-op Group. As a Retail Team Lead, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.

Key Responsibilities
  • Lead and motivate a team of Customer Team Members to deliver excellent customer service and achieve sales targets.
  • Develop and implement effective sales strategies to drive sales growth and improve customer satisfaction.
  • Monitor and control store operations, including stock management, inventory control, and cash handling.
  • Provide coaching and training to Customer Team Members to improve their skills and knowledge.
  • Deputise for the Store Manager as required and take responsibility for the overall management of the store.
  • Build and maintain strong relationships with customers, colleagues, and suppliers to drive business growth and improve customer satisfaction.
Requirements
  • Proven experience in a retail management role, with a strong track record of delivering sales growth and improving customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work flexibly, including evenings, weekends, and public holidays.
  • Knowledge of retail operations, including stock management, inventory control, and cash handling.
What We Offer
  • A competitive salary and benefits package, including a pension scheme and life insurance.
  • Opportunities for career development and progression, including training and development programs.
  • A supportive and inclusive work environment, with a strong focus on diversity and inclusion.
  • A range of employee benefits, including discounts on Co-op products and services, and access to exclusive events and experiences.


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