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Floor Manager

2 months ago

East Sheen, Greater London, United Kingdom som saa Full time
Job Title: Floor Manager

We are seeking a reliable and creative Floor Manager to join our team in a busy restaurant in Shoreditch.

  • Assist the General Manager in running the business
  • Train team members to provide exceptional customer service
  • Develop a proactive approach to team management

The ideal candidate will have a genuine passion for Thai food and exceptional customer service skills.

We are looking for someone who is proactive, creative, and able to work well under pressure.

Our restaurant is a dynamic and fast-paced environment, and we need someone who can thrive in this setting.

Key Responsibilities:

  • Business Operations: Assist the General Manager in overseeing daily restaurant operations, ensuring seamless service delivery and maintaining high standards of customer satisfaction.
  • Team Development: Train and develop team members to provide exceptional customer service, focusing on proactive problem-solving and effective communication.
  • Leadership: Develop a proactive approach to team management, fostering a positive and productive work environment that encourages collaboration and growth.

Requirements:

  • Passion for Thai Food: A genuine passion for Thai cuisine and a commitment to delivering exceptional customer experiences.
  • Customer Service Skills: Exceptional customer service skills, with the ability to handle customer complaints and feedback in a professional and courteous manner.
  • Leadership Qualities: Proactive, creative, and able to work well under pressure, with strong leadership qualities and a ability to motivate and inspire team members.