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Compliance and Complaints Team Leader

2 months ago

London, Greater London, United Kingdom Pertemps Full time
Complaints Resolution Team Leader

We are seeking a skilled leader to oversee our Complaints Resolution Team, ensuring that all complaints are resolved effectively, promptly, and in line with policies.

Key Responsibilities:
  • Provide guidance and support to team members on complaint handling and policies.
  • Motivate and drive the team to achieve performance goals and objectives.
  • Regularly review performance and development needs with individual team members.
  • Monitor the quality and productivity of the team to ensure excellent service delivery.
  • Step in to handle escalated complaints or provide advice and support when needed.
  • Deliver performance reports and updates as required.
  • Maintain strong relationships with contractors, service area leads, and managers.
  • Provide regular updates to the team on organisational and departmental news.
  • Attend weekly management meetings to report on team performance and address challenges.
  • Identify risks and opportunities, feeding back through line management.

This role offers a hybrid working model, with a minimum of two days based at one of our offices in Westminster Bridge Road, Ealing, or Pitsea.

If you are a motivated leader with a passion for customer service and complaint resolution, we would love to hear from you.