Housing Complaint Resolution Team Leader

3 weeks ago

London, Greater London, United Kingdom Service Care Solutions Ltd Full time
Job Title: Housing Complaint Resolution Team Leader

We are seeking a highly skilled and experienced Complaint Resolution Team Leader to join our team at Service Care Solutions Ltd. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.

Key Responsibilities:
  1. Complaint Handling and Team Support: Provide hands-on support and guidance to team members on complaint handling and policies, ensuring that the team meets targets and complies with policies.
  2. Team Performance and Development: Motivate and drive the team to achieve performance targets and department objectives, regularly reviewing team performance and identifying development needs.
  3. Escalation and Training: Serve as the escalation point for complex complaints, intervening when necessary, and lead training sessions to maintain high levels of team knowledge and development.
  4. Communication and Relationship Building: Foster strong relationships with contractors, service area leads, and managers, communicating weekly updates to the team on organisational and departmental news.
  5. Performance Reporting and Risk Management: Prepare and deliver performance reports as required, identifying potential risks and opportunities, and feeding them back through line management.

Requirements:

  1. Housing Management Experience: Preferred experience in housing management, but not essential.
  2. Complaint Handling Experience: Demonstrated experience in complaint handling, ideally within the housing sector.
  3. Housing Ombudsman Complaint Handling Code: Strong knowledge of the Housing Ombudsman Complaint Handling Code.

Salary: £23.08 per hour (PAYE equivalent) or £25.75 per hour (LTD company rate).

  • Housing Complaint Resolution Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Service Care Solutions - Housing Full time

    Job Title: Housing Complaint Resolution Team LeaderService Care Solutions - Housing is seeking a skilled and experienced Housing Complaint Resolution Team Leader to join our team. As a key member of our team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Provide hands-on...

  • Housing Complaint Resolution Team Leader

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Complaint Resolution Team LeaderWe are seeking a highly skilled and experienced Complaints Team Leader to join our team at Service Care Solutions Ltd. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Complaint...

  • Housing Complaint Resolution Team Leader

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Complaint Resolution Team LeaderWe are seeking a highly skilled and experienced Complaints Team Leader to join our team at Service Care Solutions Ltd. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Complaint...

  • Housing Complaint Resolution Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Complaint Resolution Team LeaderWe are seeking a highly skilled and experienced Complaints Team Leader to join our team at Service Care Solutions Ltd. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Complaint...

  • Housing Complaint Resolution Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Housing Complaint Resolution Team LeaderWe are seeking a highly skilled and experienced Complaints Team Leader to join our team at Service Care Solutions Ltd. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Complaint...

  • Complaint Resolution Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Liquid Recruitment Solutions Full time

    Job Title: Complaint Resolution Team LeaderWe are seeking an experienced Complaint Resolution Team Leader to join our team at Liquid Recruitment Solutions. As a key member of our team, you will be responsible for leading a team of complaint handlers and ensuring that they meet targets and achieve compliance with our policies.Key Responsibilities:Lead a team...

  • Complaint Resolution Team Leader

    4 weeks ago

    London, Greater London, United Kingdom Liquid Recruitment Solutions Full time

    Job Title: Complaint Resolution Team LeaderWe are seeking an experienced Complaint Resolution Team Leader to join our team at Liquid Recruitment Solutions. As a key member of our team, you will be responsible for leading a team of complaint handlers and ensuring that they meet targets and achieve compliance with our policies.Key Responsibilities:Lead a team...

  • Housing Complaints Resolution Specialist

    1 month ago

    London, Greater London, United Kingdom Essential Employment Full time

    Main ResponsibilitiesWe are seeking a highly skilled and experienced Housing Complaints Officer to join our team at Essential Employment. As a key member of our housing team, you will be responsible for providing an effective front-line housing information and advice service, dealing proactively with complaints and enquiries, and ensuring that the complaints...

  • Housing Complaints Resolution Specialist

    1 month ago

    London, Greater London, United Kingdom Essential Employment Full time

    Main ResponsibilitiesWe are seeking a highly skilled and experienced Housing Complaints Officer to join our team at Essential Employment. As a key member of our housing team, you will be responsible for providing an effective front-line housing information and advice service, dealing proactively with complaints and enquiries, and ensuring that the complaints...

  • Housing Management Team Leader

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Housing Complaint Resolution Team LeaderWe are seeking a skilled Complaint Resolution Team Leader to join our team at Service Care Solutions. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Provide expert guidance and support to...

  • Housing Management Team Leader

    1 month ago

    London, Greater London, United Kingdom Service Care Solutions Full time

    Housing Complaint Resolution Team LeaderWe are seeking a skilled Complaint Resolution Team Leader to join our team at Service Care Solutions. As a key member of our housing management team, you will be responsible for leading and supporting a dedicated team handling stage one or stage two complaints.Key Responsibilities:Provide expert guidance and support to...

  • Housing Complaints Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Essential Employment Full time

    Main ResponsibilitiesAs a key member of the Essential Employment team, you will serve as the primary point of contact for residents seeking to raise complaints or general enquiries. Your role will involve providing an effective front-line housing information and advice service, proactively addressing complaints and enquiries, and ensuring timely responses to...

  • Housing Complaints Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Essential Employment Full time

    Main ResponsibilitiesAs a key member of the Essential Employment team, you will serve as the primary point of contact for residents seeking to raise complaints or general enquiries. Your role will involve providing an effective front-line housing information and advice service, proactively addressing complaints and enquiries, and ensuring timely responses to...

  • Housing Complaints Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom Essential Employment Full time

    Main ResponsibilitiesAs a key member of the Essential Employment team, you will serve as the primary point of contact for residents seeking to raise complaints or general enquiries. Your role will involve providing an effective front-line housing information and advice service, proactively addressing complaints and enquiries, and ensuring timely responses to...

  • Housing Complaints Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom Essential Employment Full time

    Main ResponsibilitiesWe are seeking a highly skilled and experienced Housing Complaints Resolution Specialist to join our team at Essential Employment. As a key member of our housing team, you will be responsible for providing an effective front-line housing information and advice service, dealing proactively with complaints and enquiries, and ensuring...

  • Housing Complaints Resolution Specialist

    2 weeks ago

    London, Greater London, United Kingdom Essential Employment Full time

    Main ResponsibilitiesWe are seeking a highly skilled and experienced Housing Complaints Resolution Specialist to join our team at Essential Employment. As a key member of our housing team, you will be responsible for providing an effective front-line housing information and advice service, dealing proactively with complaints and enquiries, and ensuring...

  • Complaint Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    Job Title: Complaint Resolution SpecialistJob Type: Temporary Role - 3 - 6 months, possible extensionHours: Full Time - Monday to Friday, 36 hours per weekSalary: £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)Working Arrangement: Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful...

  • Complaint Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    Job Title: Complaint Resolution SpecialistJob Type: Temporary Role - 3 - 6 months, possible extensionHours: Full Time - Monday to Friday, 36 hours per weekSalary: £19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)Working Arrangement: Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.The successful...

  • Complaint Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    Complaints Officer - RepairsJob Summary: We are seeking a skilled Complaints Officer to join our team at Adecco. As a Complaints Officer, you will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.Key...

  • Complaint Resolution Specialist

    3 weeks ago

    London, Greater London, United Kingdom Adecco Full time

    Complaints Officer - RepairsJob Summary: We are seeking a skilled Complaints Officer to join our team at Adecco. As a Complaints Officer, you will be responsible for investigating, resolving, and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing, with a particular focus on responsive repairs.Key...