Complaint Resolution Team Leader

4 weeks ago

London, Greater London, United Kingdom Liquid Recruitment Solutions Full time
Job Title: Complaint Resolution Team Leader

We are seeking an experienced Complaint Resolution Team Leader to join our team at Liquid Recruitment Solutions. As a key member of our team, you will be responsible for leading a team of complaint handlers and ensuring that they meet targets and achieve compliance with our policies.

Key Responsibilities:

  • Lead a team of complaint handlers to ensure they meet targets and achieve compliance with our policies
  • Provide support and guidance to team members on complaint handling and policies
  • Drive and motivate the team to success in achieving their goals and objectives
  • Regularly review performance and development needs with team members
  • Monitor team performance for quality and productivity
  • Escalate complaints to customers and provide guidance and support when needed
  • Hold regular learning and training sessions to ensure a high level of knowledge and development is maintained in the team
  • Provide reporting and performance information to management

Requirements:

  • Experience of leading a team
  • Demonstrable experience of complaint handling and working in a complaint environment (preferably in housing)
  • Excellent communication skills both written and verbal
  • Excellent knowledge of the Housing Ombudsman Complaint Handling Code

About You:

  • You will be a good leader of people, able to bring your team with you to achieve goals and targets
  • You will be able to build relationships with customers and staff, showing a strong focus on putting customer experience first
  • You will be strong at planning and organising to ensure priorities are kept and deadlines delivered

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A chance to develop your skills and experience in a fast-paced and challenging environment

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.

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