Wellness Instructor

1 week ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Fusion Lifestyle Full time

About the Role:

Fusion Lifestyle is seeking a highly motivated and customer-focused individual to join our team as a Fitness Instructor. As a key member of our team, you will play a vital role in delivering exceptional customer service and creating a welcoming environment for our members.

Key Responsibilities:

  • Establish and maintain strong relationships with our customers and potential customers, providing a personalized experience that meets their needs and exceeds their expectations.
  • Supervise activities in the Fitness Rooms, ensuring a safe and enjoyable experience for all members, and operate equipment in accordance with safe working practices.
  • Assist in the implementation, marketing, and administration of activities and healthy lifestyles, promoting our services and programs to members and potential customers.
  • Develop and deliver fitness assessments, programs, and testing, exercise prescription, GP referrals, and specialist inductions, as required, following appropriate training and guidelines.
  • Support and assist in sales and retention processes, working closely with our sales team to promote our services and programs.
  • Maintain accurate customer records and perform administrative duties as required, ensuring compliance with our data protection policies and procedures.
  • Maintain own mandatory qualifications, licensing, and CPD/training requirements, ensuring ongoing professional development and adherence to industry standards.
  • Champion health, safety, and hygiene policies and procedures, taking personal responsibility for ensuring a safe and clean environment for all members and staff.
  • Conduct regular testing and checks to ensure compliance with health, safety, and hygiene standards, reporting any issues or concerns to the relevant team members.
  • Manage customer flow and expectations, ensuring a smooth and enjoyable experience for all members, and undertake daily cleaning and maintenance of equipment and fittings to the highest standards.
  • Proactively manage customer behavior during the use of facilities, ensuring the highest levels of safety and enjoyment for all members.

Employee Benefits:

  • 22 days' holiday, plus 8 bank holidays (pro rata)
  • Employer Contribution Pension Scheme
  • Free Gym & Swim membership at Fusion centres
  • Free Eye tests
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Industry Leading Training

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