Customer Service Logistics Coordinator
3 weeks ago
About Us
At Scottish Water, we take pride in safeguarding Scotland's most vital natural resource. Our commitment extends from the source to the tap, ensuring the delivery of refreshingly pure water while protecting our environment.
Position Overview
We are seeking a Customer Planning Technician to support our Waste Services Transport Scheduling Team. This role is crucial in maintaining high levels of customer satisfaction through effective service delivery. You will collaborate closely with various operational teams to achieve our service objectives.
Key Responsibilities
- Report directly to the Transport Planning Team Leader.
- Coordinate and schedule septic tank services for both residential and commercial clients, ensuring excellence in customer service.
- Manage the scheduling of tanker services within designated geographic areas.
- Engage with external customers to understand their needs and manage their expectations effectively.
- Collaborate with internal operational leaders to align service delivery with demand requirements.
- Oversee contractor coordination and data management to support service operations.
Qualifications and Skills
While comprehensive training will be provided, we are looking for candidates who demonstrate professionalism, reliability, and a positive attitude. Key skills include:
- Strong data management and proficiency in Excel.
- Excellent communication and customer service skills.
- Adept at planning and prioritizing tasks while remaining flexible to changing demands.
- Ability to build trust and rapport with a diverse range of customers.
- Team-oriented mindset with a willingness to learn and collaborate.
- Proficiency in various software applications.
Employee Benefits
We value work-life balance and offer:
- 38 days of annual leave, including public holidays.
- Opportunities to purchase additional leave.
- Paid time off for community volunteering.
- Family-friendly policies regarding parental leave.
- Flexible working arrangements.
- A comprehensive pension plan and life assurance.
- Access to employee rewards and discounts.
Additional Information
We encourage applications from all individuals, regardless of whether they meet every criterion. If you have a disability or require adjustments during the recruitment process, please let us know. We are committed to ensuring an inclusive environment for all our employees.
To be eligible for this role, candidates must be Scottish taxpayers and reside in Scotland.
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