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Patient Transport Coordinator

2 months ago

Scotland, United Kingdom Scottish Ambulance Service Full time

Position: National Role

We are looking for flexible and compassionate individuals to join our Scheduled Care team within our Ambulance Control Centres.

This position entails managing national call operations, organizing, and overseeing our Patient Transport Ambulances to guarantee that eligible patients receive the necessary Ambulance assistance tailored to their requirements. In this engaging role, you will interact with patients via telephone, coordinate with ambulance personnel, Health Boards, and various organizations to ensure the smooth operation of the service while delivering an outstanding patient experience.

Candidates should exhibit the capability to perform effectively under pressure and with minimal oversight. Proficiency in computer usage and typing skills (minimum 30 words per minute) are essential, along with proven communication and problem-solving abilities. Comprehensive system training will be provided.

Essential Skills

Excellent customer service Strong attention to detail Ability to collaborate within a team Composure in high-pressure situations Empathy, sensitivity, and understanding Discretion and confidentiality Strong communication skills Capability to follow on-screen instructions

These positions are full-time, requiring 37 hours of work across seven days and are relief roles. As a relief staff member, you will be expected to work during unsocial hours.

NHS Scotland is dedicated to promoting equality and diversity within our workforce and eliminating unlawful discrimination. Our goal is to ensure that our workforce is genuinely representative and that every employee feels valued and empowered to perform at their best. To achieve this, NHS Scotland encourages applications from all segments of society.