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Healthcare Transport Coordination Specialist

2 months ago

Scotland, United Kingdom Scottish Ambulance Service Full time

Location: National

We are looking for flexible and patient-centered individuals to join our Scheduled Care team within our Ambulance Control Centres.

This position entails managing national call operations, planning, and overseeing the deployment of our Patient Transport Ambulances to ensure that eligible patients receive the necessary ambulance assistance tailored to their requirements. In this vital role, you will engage with patients via telephone, coordinate with ambulance teams, Health Boards, and various organizations to guarantee the smooth operation of services while delivering an exceptional patient experience.

Applicants must showcase their capability to perform efficiently under pressure and with limited supervision. Proficiency in computer use and typing skills (minimum 30 words per minute) are crucial, alongside proven communication and problem-solving abilities. Comprehensive system training will be provided.

Key Skills Required:

  • Excellent customer service skills
  • Strong attention to detail
  • Ability to collaborate effectively within a team
  • Composure and patience in high-pressure situations
  • Empathy, sensitivity, and understanding
  • Discretion and confidentiality
  • Strong verbal and written communication skills
  • Ability to follow on-screen instructions

This role is full-time, comprising 37 hours spread over seven days, and is classified as a relief position. As a relief staff member, you will be required to work during unsocial hours.

NHS Scotland is committed to promoting equality and diversity within our workforce, aiming to eliminate unlawful discrimination. We strive for a workforce that is genuinely representative of society, where every employee feels valued and empowered to perform at their best. To support this goal, NHS Scotland encourages applications from all segments of the community.