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Service Operations Coordinator

2 months ago

Scotland, United Kingdom Thomas Sherriff & Co Ltd Full time
Service Operations Coordinator

Thomas Sherriff & Co Ltd is seeking a dedicated Service Operations Coordinator to enhance our Agricultural Division. This role is pivotal in ensuring smooth operations within our service department, leveraging your expertise in customer relations and administrative functions.

Key Responsibilities
  • Facilitate communication between customers and the workshop.
  • Oversee the accurate processing of job documentation and billing.
  • Coordinate technician schedules and manage timekeeping approvals.
  • Maintain organized records and filing systems for the service department.
  • Administer customer care processes and warranty management.
  • Update and maintain customer and equipment information in the Dealer Business System.
Requirements
  • Strong proficiency in Microsoft Office and relevant service management software.
  • Excellent written communication abilities.
  • Detail-oriented with the capability to generate and interpret reports.
Benefits
  • Attractive salary and comprehensive benefits package.
  • Generous holiday allowance and thorough training opportunities.