Guest Services Team Associate

3 weeks ago

Kent, United Kingdom YHA Full time

Join the YHA Canterbury Team: A Unique Opportunity Awaits

Are you seeking a rewarding position in the hospitality sector?

Located conveniently near the city center, we are on the lookout for a motivated and cheerful Hospitality Operations Team Member to become part of our welcoming staff. Our vibrant Youth Hostel caters to educational and sports groups from around the globe, and we also attract families and individual travelers as a gateway to explore the beautiful regions of England and Wales. This position will involve engaging in various operational areas, including reception, housekeeping, and food service. While training will be provided, prior experience in hospitality is a plus.

At YHA Canterbury, we offer a distinctive work environment that stands apart from the conventional office atmosphere. We value our team members and provide an array of attractive benefits:

  • Competitive Compensation: Enjoy a pay rate of £11.44 per hour (this role is flexible, with a temporary contract of 25 hours per week).
  • Exclusive Perks: Access YHA's staff discount and cashback portal to save on everyday expenses.
  • Complimentary YHA Membership: Receive an annual YHA Membership at no cost.
  • Travel Opportunities: Experience new destinations with 10 free hostel stays each year for yourself and up to three friends or family members.

Being part of the YHA team comes with numerous advantages. To learn more about the benefits we offer, please visit our YHA Jobs website. Experience a unique work environment and discover the YHA difference firsthand.

Your Role: Essential Contributions

As a Hospitality Operations Team Member, you will be instrumental in ensuring our guests have memorable experiences. Your contributions will be central to our mission of delivering exceptional hospitality, regardless of your background or experience.

Your Key Responsibilities

  • Delivering warm hospitality and excellent customer service to all guests, members, and visitors.
  • Assisting at reception, providing information about the hostel and local attractions, ensuring every guest feels welcomed and informed.
  • Utilizing our systems for efficient guest check-ins and check-outs, as well as food and beverage sales and service.
  • Performing cleaning and housekeeping tasks to maintain a comfortable and pristine environment for all guests.
  • Helping in food preparation and serving meals and drinks with genuine warmth and hospitality, encouraging guests to enjoy dining with us.

What We Value

At YHA, we appreciate the richness of diverse life experiences and prioritize them alongside skills and knowledge. We offer a comprehensive induction, ongoing training, and opportunities for personal development. While some roles may require specific skills, we welcome applicants from all backgrounds.

Ready to Explore This Opportunity?

If this role aligns with your interests, we encourage you to submit your CV and complete our brief application form. You may also attach a cover letter to further highlight your unique qualifications and experiences. For any assistance, our YHA Jobs website's contact page is available to support you.

Discover More About YHA

To gain insights into the YHA charity, our unique culture, and rich heritage, please explore our jobs website. Our primary strategic priority is to make YHA accessible for all, which is a vital part of our charitable mission. We actively seek to build a diverse team and warmly welcome applicants from all backgrounds.

Learn More About Working with Us

To understand what it means to be part of YHA, visit the 'Working for YHA' pages on our YHA Jobs website. Join YHA, and let's embark on this incredible journey together. Your unique perspective and experiences are valuable assets to our inclusive community.

Note: All relevant checks are in place to ensure compliance with safeguarding and legal requirements for safer recruitment.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title - Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member

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