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Guest Experience Ambassador
2 months ago
About the Role
Oaklands Global is seeking a highly skilled Guest Experience Executive to join our team in London. As a Guest Experience Executive, you will be the first point of contact for clients and will be responsible for delivering exceptional customer service.
Key Responsibilities
- Maintain the safety of team members and clients at all times.
- Provide friendly and professional customer service, greeting clients in person and over the phone.
- Assist with seating arrangements, food service, and relay orders to the team.
- Maintain a clean and organized terminal, including event-related tasks and maintenance.
- Escort passengers and crew to and from aircraft.
- Collaborate with third-party partners to deliver outstanding service.
- Follow documented procedures and retain evidence of performance.
- Exercise duty of care and adhere to health and safety policies.
Requirements
- 1-2 years of experience in aviation, airline, hotel, or hospitality.
- Knowledge of another language is a plus.
- High school education.
- Strong interpersonal and communication skills.
- Excellent customer service abilities.
- Proficiency in IT skills (MS Office, database management).
- Professional appearance.
- Full driving license.
- Right to work in the UK.
- Effective interpersonal and communication skills.
- High energy level.
- Attention to detail and ability to work independently.
- Strong client interaction experience.
- Excellent organizational and time management skills.
- Analytical and solutions-driven.
- Team-oriented with effective collaboration skills.
- Manages difficulty and complexity.
- Acts with integrity.
- Innovates and introduces improvements.
- Designs plans for alternative actions.
- Solutions-driven and uses analytical techniques.
- People-oriented with effective teamwork and acknowledgment of others' contributions.