Housing Allocations Specialist

2 days ago


Northampton, Northamptonshire, United Kingdom CRA GROUP LIMITED Full time
Job Summary

This role is responsible for delivering an efficient and professional allocations service, ensuring the council's Housing Register allocation of accommodation within the council's own stock and nominations to partner registered provider vacancies are administered in accordance with the Council's Housing Allocation Scheme (policy) service procedures, national code of guidance, and housing legislation (Part 6 of the Housing Act).

Key Responsibilities
  1. Process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, including who can join the Council's Housing Register, the banding scheme, and what priority a customer may be awarded under the scheme.
  2. Comprehensively assess, investigate, and determine housing applications to join the Council's Housing Register in terms of eligibility and qualification for social housing and level of priority awarded to those applicants that can join the Council's Housing Register in accordance with the Council's Housing Allocations Scheme and all relevant codes of guidance and legislation.
  3. Process applications where there is a medical need and assess the applicants' basic medical condition in relation to their housing circumstances, making decisions on the level of priority that should be awarded to the applicant and the type of property to best suit their needs.
  4. Ensure that investigations are robust and verification of all housing register applicants' circumstances are completed in accordance with the agreed policy and procedures, requiring interviewing applicants both in their home and within locality hubs such as council offices.
  5. Receive information about available properties from the Council's ALMO and Registered Providers in the area and create adverts for regular choice-based lettings advertisement cycles (to make applicants on the Housing Register aware of the available properties that they can bid on).
  6. Responsible for the allocation of properties through each choice-based letting cycle, ensuring that the shortlisting and nomination of applicants against properties is undertaken in an appropriate and timely way in accordance with the Council's Housing Allocations Scheme and in relation to prescribed nomination agreements.
  7. Ensure all administrative records are updated promptly in accordance with the approved policy and procedures, including annual reviews of housing applications and changes of circumstances of applicants.
  8. Work with other Council departments and external voluntary and statutory bodies to identify housing need and ensure that the Council's Housing Allocations Policy is applied correctly to meet need, key stakeholders include Children's Trust, Adult Social Care, Probation, and Police.
  9. To maximize personal productivity, minimize duplication and errors, and manage our information efficiently and securely to reduce risk through effective use of Office 365 and our internal IT systems and applications.
Essential Experience Required

A thorough working knowledge and understanding of current housing law, such as the Housing Act 1996 Parts VI and VII, Homelessness Act 2002, Localism Act 2012, Homelessness Reduction Act 2017, and immigration law as it applies to housing eligibility, relevant code of guidance, and case law.

A working knowledge of local/regional/national policies in relation to allocations, nominations, and meeting housing need.

Knowledge/recent experience of welfare rights, benefit systems, and debt issues.



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