Administrative Support Specialist

4 weeks ago

Bury, Borough of Bury, United Kingdom Bury Council Full time

Team: Adult Social Care Financial Support Service

The Adult Social Care Financial Support Service is currently enhancing its resources and refining its processes. This team is dedicated to providing essential services for adults receiving care.

  • Financial Assessment and Benefits Assistance
  • Direct Payment Management
  • Money Management Support

We are seeking to recruit 2 Administrative Support Specialists.

Main Responsibilities:

Your primary role will involve providing administrative support across all three services. This includes:

  • Responding to inquiries via telephone and email
  • Assisting customers with financial assessment forms and care charge invoices
  • Managing office supplies and printing tasks
  • Handling the distribution and dispatch of correspondence

You will engage with individuals through various communication methods, including postal, telephone, email, and in-person interactions.

Candidate Profile:

We are looking for motivated individuals who are eager to contribute to the growth of our team and the services we provide. Candidates should possess:

  • Experience in a financial environment
  • Exceptional customer service and communication skills
  • The ability to prioritize and manage workloads effectively to meet deadlines
  • A high level of administrative proficiency

Proficiency in standard office IT applications, including MS Office, is essential.

Work Schedule:

The standard working hours are 37 hours per week, aligned with typical business hours. An Agile Working policy is in place, allowing for some flexibility in work location.

Commitment to Welfare:
The Council is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. Appointments may require satisfactory disclosures under the appropriate level of the Disclosure and Barring Service.

Inclusivity and Equal Opportunity:
Bury Council is committed to fostering an inclusive environment that values diversity. We guarantee interviews for candidates who meet the essential criteria, including disabled individuals, care leavers, armed forces personnel, and caregivers.

Next Steps:
For further information regarding this role, please reach out to the Service Manager of the Adult Social Care Financial Support Service.

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