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Administrative Support Specialist

2 months ago

Bury, Borough of Bury, United Kingdom Townside Surgery Full time

Join Our Team at Townside Surgery

Position Overview:

  • We are looking for a dependable individual with strong interpersonal skills to become a vital part of our reception and administrative team.
  • A collaborative spirit with a positive outlook on patient care is essential, along with a commitment to delivering exceptional service.

Key Responsibilities:

  • Managing incoming calls and scheduling appointments.
  • Collaborating closely with colleagues on both front desk and administrative tasks.

About Our Practice:

  • A bustling general practice with a welcoming team and access to an NHS pension scheme.
  • Comprehensive training will be provided on the job.

Job Duties:

  • Position Title: Receptionist/Care Navigator/Administrator
  • Reporting To: Assistant Practice Manager
  • Accountability: Practice Manager

Main Duties:

  • Guiding patients to the appropriate healthcare professionals.
  • Handling phone inquiries.
  • Coordinating appointments and managing repeat prescription requests.
  • Assisting clinical staff with various administrative tasks.

Candidate Profile:

Experience:

  • Previous experience in a primary care or healthcare environment.
  • Experience interacting with the public.

Personal Attributes:

  • Courteous and self-assured.
  • Adaptable, driven, and a proactive problem solver.
  • Demonstrates high integrity and loyalty.

Required Skills:

  • Strong communication and IT proficiency.
  • Effective time management and the ability to work independently.

Educational Background:

  • Minimum of GCSE level education or equivalent.
  • Care Navigator training or relevant healthcare qualifications are preferred.