Customer Accounts Administrator
3 weeks ago
We are seeking a highly skilled and experienced Customer Accounts Administrator to join our team at Marlowe Fire & Security. As a key member of our customer service team, you will be responsible for providing exceptional customer service and administrative support to our customers.
Key Responsibilities- Provide proactive and professional customer service to all customers, responding to queries and resolving issues in a timely and effective manner.
- Work closely with internal teams to ensure effective response to customers and work completed within SLA.
- Monitor and respond to customer emails and phone calls, ensuring all queries are resolved within agreed timeframes.
- Update client portals and helpdesks in line with specific account instructions.
- Process sales orders and manage customer queries and complaints through to completion.
- Compare data from the customers database and Marlowe database to ensure both systems are aligned.
- Responsible for investigating potential closed sites.
- A professional business approach.
- The ability to work independently and a desire to learn.
- Experience of using and updating customer portals.
- Excellent administration and computer skills.
- Customer focused with the ability to resolve customer queries.
- Analytical in approach.
- Experience of analysing data using Microsoft Excel, Microsoft Outlook and Microsoft Teams.
- Strong organisational skills.
- High attention to detail and the ability to handle multiple priorities with a structured approach.
From initial design, supply and installation, through to ongoing maintenance and monitoring, Marlowe Fire & Security maintain the capability to help prevent, detect and monitor your Fire and Security risks. We maintain the highest accreditations available to our industry including NSI NACOSS Gold, NSI Fire Gold, BAFE and NSI ARC Gold.
About Marlowe Fire & Security GroupMarlowe Fire & Security Group is the fire life safety and security specialist division of Marlowe plc. Together, we are the UK's fastest growing and most innovative consortium of fire life safety and security service providers. Operating 24/7, across the whole of the UK, we work with clients of all sizes to provide end-to-end fire and security solutions across all sectors to ensure your safety, security and compliance.
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