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Customer Complaints Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Meraki Talent Limited Full time
Job Description

Meraki Talent Limited is seeking an experienced Complaints Handler for a permanent opportunity. The ideal candidate will have a strong background in regulated complaints and a proven track record in dealing with complaint cases in the Financial Services market.

Key Responsibilities:
  • Gathering and Presenting Evidence: The successful candidate will be responsible for gathering and presenting evidence to ensure a fair customer outcome.
  • Building Customer Relationships: Building a relationship with customers to guide them through the complaints process and provide a smooth and customer-focused service.
  • Workload Management: Managing a workload and investigating regulated complaints in a timely and efficient manner.
  • Customer Experience: Providing a first-class customer experience, in line with regulatory standards, and making decisions on cases and calculating payments.

This is a varied role that requires the ability to manage a busy workload and progress cases within set timescales. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Requirements:
  • Strong background in regulated complaints
  • Proven track record in dealing with complaint cases in the Financial Services market
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment