Customer Service Coordinator

1 day ago


Northampton, Northamptonshire, United Kingdom Bloor Homes Full time
Job Title: Customer Care Co-ordinator

We are seeking a highly skilled and experienced Customer Care Co-ordinator to join our team at Bloor Homes. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of care and support.

Key Responsibilities:
  • Manage and resolve customer complaints and issues in a timely and efficient manner.
  • Co-ordinate with customer care technicians, suppliers, and subcontractors to resolve issues and schedule appointments.
  • Update and maintain accurate records using Sitestream.
  • Develop and maintain a thorough understanding of the Social Housing Defect Reporting Process.
  • Process purchaser reports and ensure compliance with company policies and procedures.
  • Attend meetings and contribute to the development of customer service strategies.
Requirements:
  • Proven experience in customer service, preferably in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career development and progression.
  • Recognition and rewards for outstanding performance.
  • Collaborative and supportive work environment.


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