Assistant Guest Experience Manager

3 days ago


Coventry, Coventry, United Kingdom Exclusivepeople Full time

Job Summary

We are seeking a highly skilled and experienced Assistant Guest Experience Manager to join our team at Exclusivepeople. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels valued and cared for.

Key Responsibilities

  • Work closely with the Guest Services Manager to develop and implement strategies to enhance guest satisfaction and loyalty.
  • Provide exceptional customer service to all guests, ensuring that their needs are met and exceeded throughout their stay.
  • Develop and maintain strong relationships with guests, understanding their preferences and tailoring our services to meet their individual needs.
  • Collaborate with other departments to ensure seamless delivery of services and amenities to guests.
  • Identify and resolve guest complaints and issues in a timely and professional manner.
  • Stay up-to-date with industry trends and best practices to continuously improve our guest experience.
  • Contribute to the development and implementation of new initiatives and programs to enhance guest satisfaction and loyalty.

Requirements

  • Proven experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and conflict resolution skills, with the ability to think critically and creatively.
  • Knowledge of customer relationship management (CRM) systems and other relevant software.


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