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Guest Services Ambassador

2 months ago

Coventry, Coventry, United Kingdom Frasers Group Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Ambassador at Frasers Group. As a key member of our operations department, you will be responsible for providing exceptional customer service and support to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Meet and greet guests in a professional and friendly manner, providing a warm welcome and setting the tone for a fantastic experience.
  • Operate as part of a small team, with minimal supervision, to ensure the smooth operation of our venue.
  • Plan and prioritize tasks to ensure timely completion and adherence to venue management requirements.
  • Manage lost and found property, handling cash payments, and directing guests to meeting rooms and VIP areas.
  • Provide local information and knowledge to enhance the guest experience.
  • Maintain accurate records and produce venue signage as required.
  • Assist with fire marshalling and emergency procedures.
  • Develop strong relationships with colleagues, clients, and visitors to ensure a positive and professional atmosphere.

Person Specification

  • A willingness to work cooperatively and constructively with peers, service partners, and leadership.
  • Ability to adapt to technological advances and maintain a high standard of personal presentation.
  • Proven reliability, including punctuality and attendance.
  • Self-motivated and able to maintain a positive attitude.
  • Strong communication skills, with the ability to work effectively with colleagues and other departments.
  • Good organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Previous corporate reception experience and front-of-house duties.
  • Exceptional customer service skills, with the ability to handle complaints and provide solutions.
  • Strong attention to detail and ability to maintain confidentiality.

Requirements

  • Good standard of computer literacy, including MS Office applications.
  • Strong communication skills at all levels.
  • Good organizational skills.
  • Professional telephone manner.
  • Previous corporate reception experience and front-of-house duties.
  • Exceptional customer service skills.
  • Strong attention to detail.
  • Ability to work effectively with colleagues and other departments.
  • Positive can-do attitude.
  • GCSE level or above in English and Maths.

What We Offer

Frasers Group is committed to providing a supportive and inclusive work environment, with opportunities for growth and development. As a Guest Services Ambassador, you will have the chance to work with a talented team, develop your skills, and contribute to the success of our operations department.