Guest Services Manager

4 weeks ago


Coventry, Coventry, United Kingdom Ansty Hall Full time

We are seeking a skilled Guest Services Manager to join our team at Ansty Hall, an Exclusive Hotel. The successful candidate will be responsible for delivering exceptional Guest Care and overseeing the Front Office Desk, Guest Services Team, and Nights Team to ensure the public areas are maintained to a high standard.

Key Responsibilities:

  • Deliver and maintain high standards of Guest Care throughout the hotel.
  • Manage the Front Office Desk, Guest Services Team, and Nights Team to ensure seamless guest experiences.
  • Collaborate with the management team to train, monitor, and improve standards and workplace presentation.

Requirements:

  • At least one year of management experience in Reception/Guest Services within a comparable property.
  • Proficiency in Front of House and Reservations Property Management systems.
  • Working knowledge of Microsoft Word, Outlook, and Excel.
  • Clear and friendly telephone manner.

What We Offer:

  • Competitive salary and benefits package.
  • 29 days holiday (increasing with length of service).
  • Discretionary service charge system.
  • 50% discount on food and beverage across all Exclusive properties.
  • Significant discounts on room nights across all Exclusive properties.
  • PERKZ discount scheme and online guides.
  • Meals on duty provided for free.
  • Recognition and rewards scheme.
  • Access to our learning platform.
  • Cycle to work scheme.

About Us:

We are a people-focused company that values our employees and strives to create a positive work environment. If you are a motivated and customer-centric individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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