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Guest Services Ambassador
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Guest Services Ambassador to join our team at Frasers Group. As a key member of our operations department, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities:
- Meet and Greet: Welcome guests in a professional and friendly manner, providing a positive first impression and setting the tone for a memorable experience.
- Function Room Operations: Open and close function rooms as required, ensuring that all necessary arrangements are in place for events and meetings.
- Clerical Duties: Perform general administrative tasks, including managing lost and found property, handling cash payments, and maintaining accurate records.
- Communication: Answer incoming calls, direct guests to the correct departments, and provide clear and concise information to ensure a smooth experience.
- Logistics: Manage incoming and outgoing courier deliveries, post duties, and produce venue signage as required.
- Guest Support: Direct guests to meeting rooms, manage VIP guests, and provide local information to enhance their experience.
- Fire Safety: Conduct fire marshalling duties, ensuring the safety of guests and staff.
- Confidentiality: Handle sensitive situations with discretion and confidentiality.
- Reporting: Provide clear and concise verbal reports to management and colleagues.
Person Specification:
- Personal Qualities: A willingness to work cooperatively with colleagues, service partners, and leadership, with a positive attitude and a commitment to delivering high standards.
- Technical Skills: Proficient in MS Office applications, including email, word processing, spreadsheets, and presentation software.
- Communication Skills: Excellent verbal and written communication skills, with the ability to adapt to different situations and audiences.
- Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Previous Experience: Previous experience in a corporate reception or front-of-house role, with a proven track record of delivering exceptional customer service.
- Education: Educated to GCSE level or above, with a strong foundation in English and mathematics.
Working Arrangements:
This is a full-time permanent role, working 40 hours per week, with 1 hour paid lunch. The successful candidate will be required to work 5 days out of 7, with a positive and flexible attitude towards working hours.
Benefits:
- Free car parking
- Subsidized canteen
- Pension scheme
- Cycle to work scheme
