IT Support Specialist

4 days ago


Plymouth, Plymouth, United Kingdom University Hospitals Plymouth NHS Trust Full time
About the Role

The IM&T Service Desk Call Handler is a key member of our team, responsible for providing exceptional customer service and technical support to our users. As a Service Desk Apprentice, you will be the first point of contact for IT-related requests and faults, and will work closely with our technical teams to resolve issues efficiently and effectively.

Key Responsibilities
  • Log and/or resolve incidents received via telephone, self-service, or email in a fast, friendly, and efficient manner.
  • Record information accurately on our call management system, ServiceNow, and forward on to the relevant technical team for resolution if required.
  • Develop technical, administration, and customer service skills under supervision, and work towards resolving more complex IT issues independently.
  • Provide excellent customer service, responding to user queries and concerns in a courteous and helpful manner.
  • Work collaboratively with technical teams to resolve issues and improve service delivery.
Person Specification

We are looking for a motivated and enthusiastic individual with excellent communication skills, attention to detail, and a positive attitude. You will have a willingness to learn and develop your skills, and be able to work effectively in a fast-paced environment.

Essential qualifications include five GCSEs of 4-9 (A*-C) or other relevant qualifications or equivalent demonstrable experience. You will also need to have good communication skills, written or verbal, and be able to work accurately and efficiently.

We offer a comprehensive training program, including on-the-job training and support, to help you develop your skills and knowledge. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and technical support.



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