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Guest Experience Expert

2 months ago

London, Greater London, United Kingdom Marriott International Full time
{"Job Title: Guest Experience Expert - Switchboard

At Marriott International, we are seeking a skilled Guest Experience Expert - Switchboard to join our team at the London Marriott Canary Wharf Hotel & Executive Apartments.

About the Role:

This is an exciting opportunity to work in a fast-paced environment, providing exceptional service to our guests and ensuring a seamless experience throughout their stay.

Key Responsibilities:
  • Provide services that meet and exceed guest expectations, ensuring ongoing repeat business and loyalty.
  • Warmly greet all guests with a smile and by name, anticipating their needs and delivering brilliant service.
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, and Mobile Chat.
  • Work collaboratively with all other departments to ensure guests receive seamless service throughout their stay.
What We Offer:

As a Guest Experience Expert - Switchboard, you will have the opportunity to work with a talented team of hospitality professionals, gain valuable experience in the industry, and develop your skills in customer service, communication, and problem-solving.

We offer a range of benefits, including discounted room nights, food and beverage, complimentary laundry, and access to fabulous and flexible benefits to help you in and out of work.

Requirements:

To be successful in this role, you will need to have a passion for delivering exceptional customer service, a proactive approach to problem-solving, and excellent communication skills.

You will also need to be able to work collaboratively as part of a team, be flexible and adaptable, and have a strong attention to detail.

We are an equal opportunity employer and welcome applications from diverse candidates.

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role.

"}