Guest Experience Expert

1 month ago

London, Greater London, United Kingdom Marriott International Full time

Experience the Art of Luxury Hospitality

At London Marriott Hotel Park Lane, we are seeking a skilled Guest Experience Expert to join our award-winning team. As a key member of our hotel staff, you will be responsible for delivering exceptional hospitality to our guests, ensuring their stay is memorable and unique.

Key Responsibilities:

  • Process operational needs and address guest requests in a timely and professional manner
  • Complete reports and share the highlights of the local area with guests
  • Empower guests to move about their space and do what needs to be done
  • Take a hands-on approach to work, moving, lifting, and carrying objects weighing less than or equal to 10 pounds without assistance

What We Offer:

  • Competitive salary and benefits package
  • 50% discount on food and beverage when dining in the hotel
  • Service charge upon completion of probation
  • Length of service rewards and invitations to afternoon teas
  • Monthly/yearly recognition schemes
  • World-class career opportunities within Marriott hotels tailored to your specific needs
  • Heavily discounted room rates for you and friends and family
  • Professional learning and development opportunities
  • Complimentary meals on duty
  • Complimentary dry cleaning
  • Annual parties, Christmas lunches, Summer BBQs, and Easter celebrations
  • Pension scheme to help you save for the future
  • Life assurance x 1 salary
  • Competitive car lease schemes
  • Cycle to work scheme
  • Access to major high street discounts

About Marriott International:

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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