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Housekeeping Operations Manager
2 months ago
The Assistant Housekeeping Manager is a key member of the Housekeeping team, responsible for ensuring the highest standards of cleanliness and hospitality in our Staterooms and public areas.
Key Responsibilities- Anticipate and meet the needs of our guests, providing exceptional service and ensuring their experience is nothing short of exceptional.
- Lead and manage a team of Housekeeping Supervisors, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge to excel in their roles.
- Oversee the operational management of Housekeeping functions, including the maintenance and upkeep of Staterooms and public areas, as well as the cleaning and maintenance of public and crew areas.
- Collaborate with the Housekeeping Manager to ensure the division's objectives are met and day-to-day operations are maintained to the highest standards.
- Develop and implement training programs to enhance the skills and knowledge of Housekeeping Supervisors and crew members, ensuring they are equipped to provide exceptional customer service.
- Monitor and maintain the quality of our cleaning and maintenance services, ensuring they meet the highest standards of quality and safety.
- Communicate effectively with managers, shipboard employees, and guests to resolve problems and negotiate amicable resolutions to challenges.
- Minimum one-year Housekeeping Managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line, or hospitality industry-related field, with demonstrated experience supervising a team of at least 10 employees.
- Combination of education equivalent to a high school diploma or any other source of education, training, or experience that provides the required knowledge, skills, and abilities.
- Extensive knowledge of proper cleaning techniques, chemical handling, and safety-related procedures, requirements, and use of equipment, personal protective equipment, and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal.
- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact, and diplomacy.
- Flexibility to manage, direct, and encourage a positive, dynamic, diverse Housekeeping Supervisor team by navigating through a changing work environment.
- Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the Housekeeping division operation.
- Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos, etc.).
- Completion of high school or equivalent required.
- Demonstrates strong results-oriented management style with proven successes.
- Must focus on operational goals where training, leadership development, and recognizing overall team performance is paramount.
- Specific knowledge of principles and processes for providing exceptional customer and personal service, including needs assessment, problem resolution, demonstrated strong attention to detail, and achievement of quality service standards.
- Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
- Ability to communicate diplomatically with managers, shipboard employees to resolve problems and negotiate amicable resolution to challenges.
- Pass Omnia assessments, both Cognitive and Behavior.
