Carer Support and Guidance Coordinator

3 weeks ago

Sunderland, Sunderland, United Kingdom Sunderland Carers Centre Full time

Position Overview

Carer Support and Guidance Coordinator

Part-time: 21 hours per week at a competitive salary (pro rata)

(Flexible working arrangements may be available for the right candidate)

Annual Leave: 25 days (pro rata)

Contract Duration: 3 Years (Subject to funding availability)

Sunderland Carers Centre is dedicated to providing essential information, guidance, and support to unpaid caregivers.

We are looking for a candidate with exceptional interpersonal abilities to join our Carer Contact Team, serving as the primary point of contact within the organization and leading initiatives for young caregivers.

The ideal applicant will possess outstanding communication and organizational skills, along with the capability to research activities and events pertinent to young caregivers.

If you aspire to contribute to a successful team that supports caregivers and their families, we encourage you to reach out.

Please note that the successful candidate will undergo a thorough background check.

Key Responsibilities

The Carer Support and Guidance Coordinator will report directly to the Young Carer and Engagement Manager at Sunderland Carers Centre. The role emphasizes a holistic approach to engage young caregivers and their families in services tailored to their specific needs. The Coordinator will collaborate closely with the Young Carer Team to manage referrals and prioritize activities essential for supporting caregivers and their families. The position entails delivering accurate and relevant information, guidance, and support to caregivers.

About Sunderland Carers Centre

Sunderland Carers Centre is committed to recognizing and addressing the needs of caregivers within its service offerings. The Centre upholds a policy of equal access to employment and services, irrespective of race, religion, political beliefs, ethnic or national origin, culture, gender, sexual orientation, age, or disability.

As a member of Sunderland Carers Centre, you will enjoy additional benefits, including three extra days of leave during the holiday season, no holiday working hours, caregiver leave and support, flexible working options, access to discounts for charity workers, and the opportunity to be part of a supportive and dedicated team.

Main Duties

As part of the Carers Services Contact Team, you will provide information, guidance, and support with a focus on outcomes that meet the individual needs of caregivers. Responsibilities include:

  • Delivering a welcoming first point of contact for inquiries via phone, email, in-person, or online.
  • Ensuring professional handling of incoming calls and directing them to the appropriate team member.
  • Developing and coordinating a variety of information and guidance resources tailored to the needs of caregivers and the community.
  • Managing the escalation of caregiver inquiries to ensure seamless service transitions.
  • Maintaining accurate administrative records, including updates to the Customer Relationship Management (CRM) system.
  • Working collaboratively with the wider team to provide diverse support options, including phone, email, and one-on-one meetings.
  • Building and maintaining effective relationships with other organizations and professionals to ensure caregivers have access to accurate information and opportunities.
  • Providing advocacy and enabling self-advocacy to enhance caregivers' confidence and self-esteem.
  • Supporting caregivers in exploring educational, training, volunteering, and employment options.
  • Facilitating opportunities for caregivers to share their experiences through groups and events.
  • Representing Sunderland Carers Centre to promote awareness of caregiver issues.
  • Contributing to the development of the organization through service evaluation and best practices.
  • Mentoring designated volunteers and students on placement.
  • Participating in supervision and appraisal sessions with your line manager.
  • Adhering to all organizational policies and maintaining confidentiality.

Qualifications and Skills

Essential

  • Strong proficiency in English and Mathematics.
  • Proficient in IT and Microsoft Office applications.
  • Excellent customer service and communication skills.
  • Understanding of issues affecting caregivers and their families.
  • Ability to work collaboratively within a team and multi-agency environment.

Desirable

  • Experience in facilitating group learning and support.
  • Knowledge of legislation related to caregivers.

We look forward to welcoming a dedicated individual to our team who is committed to making a positive impact in the lives of caregivers and their families.

  • Support Coordinator

    1 day ago

    Sunderland, Sunderland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.Key ResponsibilitiesReceiving calls from students, listening to...

  • Support Coordinator

    5 days ago

    Sunderland, Sunderland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.Key ResponsibilitiesReceiving calls from students, listening to...

  • Support Coordinator

    1 week ago

    Sunderland, Sunderland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.Key ResponsibilitiesReceiving calls from students, listening to...

  • Support Coordinator

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.Key ResponsibilitiesReceiving calls from students, listening to...

  • Theatre Support Coordinator

    3 hours ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Theatre Support Coordinator. This role will provide administrative support to the Operating Theatres at Sunderland Royal Hospital, ensuring a smooth and efficient operation.Key ResponsibilitiesProvide administrative support to the Operating Theatres,...

  • Theatre Support Coordinator

    6 hours ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Theatre Support Coordinator. This role will provide administrative support to the Operating Theatres at Sunderland Royal Hospital, ensuring a smooth and efficient operation.Key ResponsibilitiesProvide administrative support to the Operating Theatres,...

  • Support Coordinator

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.Key ResponsibilitiesProvide person-centred, tailored guidance to...

  • Support Coordinator

    3 days ago

    Sunderland, Sunderland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.Key ResponsibilitiesProvide person-centred, tailored guidance to...

  • Team Leader

    1 week ago

    Sunderland, Sunderland, United Kingdom Sunderland Care and Support Ltd Full time

    Job DescriptionSunderland Care and Support Ltd is a leading provider of high-quality care, dedicated to supporting adults with learning disabilities in the community.About the RoleWe are seeking an experienced Senior Care Coordinator to join our Supported Living Services team. As a Senior Care Coordinator, you will be responsible for leading and motivating a...

  • Support Coordinator

    4 days ago

    Sunderland, Sunderland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.Key ResponsibilitiesProvide person-centred, tailored guidance to...

  • Support Coordinator

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Home Group Limited Full time

    About the RoleWe are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.Key ResponsibilitiesProvide person-centred, tailored guidance to...

  • Ward Clerk

    1 week ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and communicative Administrative Assistant to join our team in the Ward Environment. As a key member of our administrative staff, you will provide essential support to our nursing and clinical teams, ensuring the smooth delivery of patient care.Key ResponsibilitiesAct as a point of contact for patients,...

  • Ward Clerk

    1 week ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and communicative Administrative Assistant to join our team in the Ward Environment. As a key member of our administrative staff, you will provide essential support to our nursing and clinical teams, ensuring the smooth delivery of patient care.Key ResponsibilitiesAct as a point of contact for patients,...

  • Theatre Support Coordinator

    3 days ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Theatre Support Coordinator. This is an exciting opportunity to work in a fast-paced environment and provide administrative support to our theatre team.Key ResponsibilitiesProvide administrative support to the theatre team, including answering phone calls,...

  • Theatre Support Coordinator

    5 days ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Theatre Support Coordinator. This is an exciting opportunity to work in a fast-paced environment and provide administrative support to our theatre team.Key ResponsibilitiesProvide administrative support to the theatre team, including answering phone calls,...

  • Highly Specialist Speech and Language Therapist

    2 weeks ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    Job SummaryWe are seeking a highly skilled Speech and Language Therapist to join our Intensive Support Team, providing specialist services to children and young people with severe and persistent speech and/or language disorders.Key ResponsibilitiesProvide highly specialist assessment, diagnosis, and intervention services to children and young people with...

  • Healthcare Support Worker

    5 days ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and compassionate individual to join our team as a Healthcare Support Worker. As a key member of our healthcare team, you will play a vital role in providing high-quality care and assistance to patients, relatives, and carers.Key ResponsibilitiesAssist registered practitioners in providing compassionate care...

  • Healthcare Support Worker

    4 days ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly motivated and compassionate individual to join our team as a Healthcare Support Worker. As a key member of our healthcare team, you will play a vital role in providing high-quality care and assistance to patients, relatives, and carers.Key ResponsibilitiesAssist registered practitioners in providing compassionate care...

  • Residential Services Coordinator

    3 weeks ago

    Sunderland, Sunderland, United Kingdom Sellick Partnership Full time

    Residential Services Coordinator Temporary contract Sellick Partnership is currently engaged in the recruitment of a Residential Services Coordinator for a prominent social housing organization. The Residential Services Coordinator will be required to accompany the Housing Partner on home visits while also undertaking various administrative...

  • Support Worker

    3 days ago

    Sunderland, Sunderland, United Kingdom Sunderland Care and Support Ltd Full time

    About the RoleSunderland Care and Support Ltd is seeking a highly motivated and compassionate Support Worker to join our team in providing person-centred care and support to vulnerable adults. As a key member of our care team, you will play a vital role in supporting adults who are recovering from illness and/or trauma to recover and gain independence...