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Support Coordinator

2 months ago

Sunderland, Sunderland, United Kingdom Home Group Limited Full time
About the Role

We are seeking a highly motivated and compassionate Support Coordinator to join our team at Home Group Limited. As a Support Coordinator, you will play a vital role in providing emotional, wellbeing, crisis prevention, and mental health support to students at Sunderland University.

Key Responsibilities
  • Receiving calls from students, listening to their concerns, and offering guidance and support.
  • Providing face-to-face support and welfare checks in the student accommodation.
  • Coordinating events to promote student wellbeing, such as film nights and stalls at freshers week.
  • Working in close collaboration with the University's Wellbeing, Accommodation, and Security Teams to ensure wrap-around support is available to students 24/7.
  • Providing person-centred, tailored guidance to students in relation to a wide range of needs that are having a detrimental effect on their wellbeing.
Requirements
  • Passion for supporting students to live their best life, working together with an eye for detail.
  • Experience of coordinating and signposting to internal and external services.
  • The ability to work on your own initiative, remain calm under pressure, and have a resilient approach.
  • Recognition of every student being different and the ability to adopt a flexible, personal approach, listening to students to understand their needs.
What We Offer
  • A competitive salary of £12.61 per hour (£24,664 per year).
  • A Health Cash Plan saving you from £1140 per annum.
  • Over 800 high street discounts on groceries, holidays, and days out.
  • The opportunity to grow with our company and develop your career.
  • A supportive and inclusive work environment.