Store Technology Expert
2 months ago
About the Role
We are seeking a highly skilled Technical Support Specialist to join our Store Technology team at Card Factory Group. As an Application Support Analyst, you will play a pivotal role in maintaining the seamless operation of our business.
Key Responsibilities
- Provide 2nd line support for a diverse range of store technology applications.
- Work closely with the Service Team to track and resolve issues, ensuring clear communication with end-users.
- Engage in proactive monitoring and scheduled maintenance to optimize system performance.
- Collaborate on key projects, offering your technical expertise to drive improvements.
- Technical Problem Management: Dive deep into technical issues to find root causes and long-lasting solutions.
- Operational Excellence: Ensure all store tech solutions are fully operational and provide guidance to enhance user experience.
- Proactive Monitoring: Stay ahead of potential issues with vigilant application monitoring and maintenance.
- Continuous Improvement: Contribute to the identification and implementation of better operational practices.
The Ideal Candidate
- Experience working in retail environment providing 2nd line support.
- Working knowledge of Store Technology applications (EPOS Systems, IM2 Retail).
- Understanding of ERP Systems (SAP, Microsoft Dynamics AX (2012)).
- Systems Integration and Data Transformation Platforms (Dell Boomi, SSIS).
- Reporting Technologies (SSRS, Power BI).
- Strong problem solving and troubleshooting skills.
- Highly organised, able to plan, co-ordinate and implement technical changes and multiple tasks concurrently to a high standard.
- Good technical documentation skills.
- Able to interact with users and stakeholders at all levels.
- Strong communication skills.
- Be adaptable to meet the changing needs of the business.
About the Company
Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. We are committed to delivering exceptional customer experiences and driving business growth through innovation and technology.
Benefits
- 25% Card Factory colleague discount in-store and online.
- Save As You Earn scheme.
- Financial Wellbeing Support Financial Education Tools Salary Advance.
- Seasonal incentive schemes.
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together.
- Discounted gym memberships and mobile phone contracts.
- Discounts across 100's of UK retailers.
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
- Enhanced Family leave.
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